Dealer DataSafe (DDS) is a new service that provides a complete backup solution to our current customers.  Presently, our customers must provide their own method to backup their vital dealership database.  The goal of DDS is to provide our dealers with a safe, secure, and totally hands-free way to back up their database in case of a hardware failure, theft, or natural disaster.

The DDS service consists of two components.  The first component is a client Windows application that runs natively in the system tray.  This client has two primary functions.  It functions as a user interface providing logged information to the user, and it controls the background processes required for encryption, backup, and transfer to our secure backup server.  The second component is a server based application that authenticates the user’s logon information and stores the backup information.

Here is what happens when a user signs up for Dealer Data Safe:

First, we enter the user into the DDS system.  This consists primarily of assigning them a username and password, entering a time of day to perform the automatic backup, and creating a folder on our server to store their backups.  We also collect some dealer information such as the dealership name, city and state for organizational purposes.

Second, we install the client application on the user’s system.  This application must be installed on each computer that contains a database for backup.  In the case of a network of computers sharing one database on a server, the program only needs to be installed on the server.

The first time the user runs the DDS program, they will be prompted for some information.  They must enter their username and password.  They must also find the database on their system or network which the wish to back up.  They also can optionally choose a folder that will be zipped and sent to our server for storage any time the database backup occurs.  For instance, they may wish to select the directory containing pictures of their inventory, or a directory containing important documents.  Any sub-directories will be included in the back up.

Once this information is entered into the settings panel, the client will contact the server to make sure the user is an authorized DDS user.  Upon successful login, the server will send the client the time for the next backup and the location on the server to store the user’s data.   Finally, DDS will resume normal functionality.  The log information updates the user on any activities that DDS is performing such as backup, encryption, upload, etc.  The user can also force a manual backup/upload by clicking the “Backup Now” button.  In addition, the user can make changes to the settings by clicking the “Tools” menu and selecting “Settings”.

More Features and Information

• DDS securely encrypts to protect the customer’s data.

• The user’s data is encrypted using a 64 digit, randomly generated 2048-bit encrypted password.  NOTE: For security reasons this password is ONLY displayed to the user ONCE and we have absolutely NO access to it.  They MUST write the password down and store it somewhere safe on their own.  This password is critical in the case of a hardware failure on the user’s end.  If their hard drive crashes and they need to restore, their databases can ONLY be decrypted using the password.

• KGI Solutions, LLC has no access to the user’s encryption password.  Therefore, we cannot decrypt their information.  All of the user’s backups will remain completely private.

• The user’s backup time can only be set by KGI Solutions, LLC.  This is to protect the user from accidentally missing a backup cycle, and to keep everything hands free.

• If the upload to our server fails for any reason, the program will attempt to upload every five minutes for the next hour.  Failing this, the DDS software will revert to its normal upload time and resume its normal upload cycle of once every 24 hours (this may change to twice every 24 hours in the near future).

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